Apple 'Surprised' Over Developers Doubting Its App Review Process

Apple has told Australian regime that the company is "surprised" over the accusations some developers have logged against them. The company has provided a total report to the government regarding its App Shop review procedure, and the app distribution system.

Last year, after Ballsy and a lot of other developers, built pressure on Apple to re-check its App Store practices, the Australian Contest and Consumer Commission (ACCC) launched an investigation against the company. The committee asked Apple to justify its practices and said that they'll release a report on March 31st based on the court'due south findings.

In an effort to save itself from embarrassment, Apple has submitted a certificate to the Australian Commission containing information regarding the App Store‌ and App Review Procedure. In the document, Apple has told ACCC that it is necessary for the visitor to review apps (that also in a certain mode) to ensure 'objectionable content' isn't uploaded to the App Shop.

"Apple reviews 73% of prospective apps inside 24 hours of being submitted by a developer. If an app is rejected, Apple provides the post-obit data to the programmer: (a) the reason for the rejection; (b) the specific App Store Review Guideline(southward)1 (Guidelines) that were non complied with; (c) a description of why the Guideline(s) were non complied with, by reference to the functioning of the app"

The company says all the decisions are made in the all-time interest of the users, and it makes many efforts to review the apps speedily. The study also highlights that the developers are given a proper explanation of why their app is rejected, and the developers are given an pick to launch an entreatment if they find a review has gone against them.

"If an app is rejected, developers are able to correspond with the Apple squad fellow member who reviewed the app via App Store Connect."

Apple has also denied the allegations of the company not having a communication channel for these purposes.

"Apple operates a worldwide telephone support line for developers. This support line is available in all 175 countries where the Apple App Store is nowadays and, on average, facilitates i,000 calls per week.

Apple also has local Developer Relations teams who act as on-the-basis master points of contact for developers to communicate and provide feedback to Apple, which is passed on to relevant teams within Apple tree. Our locally-based Programmer Relations teams are in constant communication with developers near new apps and features, and piece of work with developers to find solutions."

Our Take

Even though Apple touts its app review process as one of the best in the globe, it has occurred on many occasions that an app with objectionable content has been released to the App Store. Many developers around the world have too defendant Apple tree of not having a proper communication channel when the app is under review.

The App Store has been nether scrutiny for well over a while now, and the company needs to practise something with the increasing number of complaints. Have you lot ever faced such issues with the App Store? Have you constitute any improper content on the App Shop? Let us know in the comments department below!